East places more trust on Tata, LIC and Audi than RoI. Nokia & Samsung – India’s top two in trust retain ranks in East

Kolkata, India. 1st February, 2013. The results of the most anticipated brand study, The Brand Trust Report, India Study – 2013 are out and India has chosen its Most Trusted Brands. Nokia and Samsung, India’s two most trusted brands, retain the positions East India as well. East Zone’s 3rd Most Trusted brand this year is Tata which has regained many trust ranks from its 8th rank in East last year. Sony has slipped two ranks from last year to become East Zone’s 4th Most Trusted brand, and Bajaj moves up from last year to enter the top ten at 5th position. LIC garners extra trust in the East and is the 6th Most Trusted brand gaining 17 ranks from its All India position. BMW makes an entry at 7th rank and Reliance is at 8th rank in the East. With Audi entering as the 9th Most Trusted brand,  East India’s penchant for luxury cars becomes more visible. Godrej also makes an entry in the city’s ten Most Trusted at 10th rank.

Studying India’s 500 Most Trusted Brands’ movement in the East Zone shows that it has extremely different preferences as compared to rest-of-India. Out of India’s Most Trusted 500, 141 do not make it to the East list. The brands which have over-performed the most in the East as compared to their All India ranks throw up some surprises, and are Nestle Munch (up 88 ranks), Bingo (up 84 ranks),  John Player (up 83 ranks) and Kent (up 83 ranks). On the other hand, the brands that take the worst trust beating in the East as compared to All India ranks are the luxury motorbike manufacturer, Ducati (down 1059 ranks), Wildstone (down 955 ranks), Everest Masala (down 935 ranks) and Revital (down 923 ranks). 

N. Chandramouli, CEO, Trust Research Advisory, launched the report and said, “Trust is the basis of all commerce, and Brand Trust is the only precise and scientific measure of this extremely important brand marker. Brand Trust is a universal and vital proxy for all the different experiences that a brand generates, making it possible for brands to accurately allocate resources and measure results. We all know India to be a mosaic of languages as well as cultures and the results of BTR 2013 ratifies this by showing that East India’s choices which show strikingly similar choices to the South.”

Some East anomalies among category leaders are as follows – Quicksilver leads the Branded Fashion Category as compared to Fastrack in All India, Bharat Petroleum leads in Energy Category in East as compared to ONGC being the national leader, Maggi leads in the East F&B Category whereas Amul is the Most Trusted F&B brand nationally. Usha Fans is the Electricals Category leader of the East, a position occupied by Havells nationally and Domex is the Eastern leader among Household products, a position occupied by AllOut nationally for the third year in a row. Among Personal Accessories, East is led by Titan while nationally the Most Trusted brand in this category is Nike. In Technology, Apple leads the national Most Trusted brands whereas the Eastern leader is Dell. Surprisingly, though Tata Steel leads nationally among Heavy Industries, it does not find a ranking in the East.

In the All India ranks, the category leaders are as follows. After being ranked second two years in a row, Coca-Cola makes it as India’s Most Trusted Aerated Soft Drinks brand, albeit with only a 2% lead over the 2nd ranked Pepsi. However, this is reversed in the East where Pepsi is the Most Trusted followed by Coca-Cola. Nano rides in as India’s Most Trusted four-wheeler car brand whereas it is second to Honda City in the East. In national ranks in Fabric-care, Tide beats Surf Excel while Nirma surges ahead of Hindustan Unilever as the latter slips significantly.  HCC is India’s Most Trusted Infrastructure brand, DLF leads in Real Estate and, in education, IIT is more trusted than Oxford University and IIM. In F&B, Parle-G leads in biscuits and Cadbury’s DairyMilk is the Most Trusted Chocolate Bar among seven brands listed. World Health Organization leads in trust among Global Bodies followed by YMCA, UNICEF and Red Cross. Dabur, the Ayurveda leader, also leads the Healthcare Super Category of 36 brands. The mosquito repellent, AllOut, has been a leader three consecutive years and has noticeable lead of 120% over the next ranked, GoodKnight. The category of Internet has 25 brands this year and though Google leads Facebook this year also, it is only by a miniscule 3% margin.

Anna Hazare is the Most Trusted Personality in India, at 87th rank this year. Being Human, Salman Khan’s Foundation, however, maintains its rank as the Most Trusted NGO in India. Most brands in the Technology Category have gained trust ranks this year with Apple being listed as the Most Trusted Technology brand.  Indigo Airlines is this year’s Most Trusted Airline as Air India slips to second position.


About Trust Research Advisory:

Trust Research Advisory (TRA), a part of the Comniscient Group, is a company dedicated to understanding and simplifying concepts related to Trust. TRA was conceived in 2008 to decipher, analyze and measure Brand Trust, to make it universally understood and easily applied. The organization’s focus areas include Research, Publishing, Trust Training, and Licensing. Committed to create metrics for efficient resource allocation for brands spends, TRA owns the global copyrights for the Brand Trust matrix. TRA launches The Brand Trust Report in the beginning of every year and the current issue is the third in the series. 


About The Brand Trust Report, India Study – 2013:

The Brand Trust Report, India Study, 2013 (ISBN: 978-81-920823-4-9), is the result of a primary research based on the proprietary 61-component Trust Matrix, created after several hundred hours of research with sociologists, communication experts and behavioural scientists. This year’s research was conducted among 2505 influencer-respondents across 16 cities, and generated nearly 3 million datapoints and 19000 brands, making it the most intensive study on Brand Trust across the globe. 

For more information, please contact:

Sachin Bhosle/ Pritam Shah

9820464688 / 9870560866

sachin@trustadvisory.info/ pritam@trustadvisory.info


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